Buying clothes

Useful expressions:

could I try this on?

could I try these on?

could I try these shoes on?

do you want to try it on?

do you want to try them on?

what size are you?

what size do you take?

I take a size …

do you have this in a size …?

do you have these in a size …?

do you have a fitting room?

where’s the fitting room?

have you got this in a smaller size?

have you got this in a larger size?

 

is that a good fit?

it’s much too small

it’s a little too small

it’s a little too big

it’s much too big

it’s just right

they’re just right

it doesn’t fit

they don’t fit

how do they feel?

do they feel comfortable?

it suits you

they suit you

is this the only colour you’ve got?

what do you think of these?

I like them

I don’t like them

I don’t like the colour

what are these made of?

are these washable?

no, they have to be dry-cleaned

I’ll take it

I’ll take them

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EXAMPLE CONVERSATION BETWEEN A SHOP ASSISTANT (A), CUSTOMER (B), AND CASHIER (C)

A: Hi there, can I help you with anything?
B: Yes please, I’m looking for a T-shirt.
A: What size are you?
B: I’m a medium.
A: What colour would you like?
B: Maybe a blue or green one.
A: Here you are. How about these?
B: Thank you. Can I try them on anywhere?
A: Certainly, the changing room is over there.
B: Thank you.
A: How do they fit?
B: They’re both fantastic. I really like them.
A: Yes, the blue looks nice on you, it really brings out your eye colour.
B: Thank you. I’ll buy both of them!
A: Great! Please go to the tills, and pay over there.
B: Alright, thank you for your help.
C: Who’s next please!
B: Hi there, I’d like to buy these please.
C: OK, how would you like to pay?
B: Do you take credit cards?
C: Yes, we do. 
B: Okay, here’s my credit card.
C: Enter your pin number into the machine please.
B: Okay, done.
C: Thank you. Shall I put your receipt in the bag?
B: Yes please.
C: Here you go. Have a nice day!
B: Thank you, goodbye!

EXAMPLE CONVERSATION BETWEEN A CASHIER (A), AND CUSTOMER (B)

A: Are you next in the queue sir?
B: Yes, I’d like to buy this watch as a gift for my wife please.
A: Okay, would you like me to gift wrap it for you? 
B: Yes please, that would be great!
A: Are you sure this is the right size for your wife?
B I’m not sure, it’s just a guess!
A: I can print a gift receipt so she doesn’t see the price, but can bring it back to change the size if she needs to. Would you like me to do that? 
B: Yes please, that would be amazing!
A: Okay, that’ll be sixty-five dollars and ninety-five cents for the watch please.
B: Can I pay by cheque please?
A: No, I’m afraid we don’t accept cheques.
B: Okay no problem, I’ll pay by debit card then.
A: Please insert your card into the machine, and then enter your PIN.
B: Okay, done.
A: Would you like me to put the gift receipt in the box with the watch?
B: Yes please, that’ll be perfect.
A: Here you go sir. Enjoy the rest of your day.
B: Thank you very much!

 

Returns and complaints

Questions:

B: Could I have a refund please? / I’d like to return this please.

A: Can I ask why you’re returning it please? / Can I ask why you’ve changed your mind please?

Responses:

  • It doesn’t work.
  • It doesn’t fit.
  • It was a gift, but I don’t like it.
  • It was a gift, but the person I bought it for doesn’t like it.

 

source

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