EXAMPLE CONVERSATION BETWEEN A SHOP ASSISTANT (A), CUSTOMER (B), AND CASHIER (C)
A: Hi there, can I help you with anything?
B: Yes please, I’m looking for a T-shirt.
A: What size are you?
B: I’m a medium.
A: What colour would you like?
B: Maybe a blue or green one.
A: Here you are. How about these?
B: Thank you. Can I try them on anywhere?
A: Certainly, the changing room is over there.
B: Thank you.
A: How do they fit?
B: They’re both fantastic. I really like them.
A: Yes, the blue looks nice on you, it really brings out your eye colour.
B: Thank you. I’ll buy both of them!
A: Great! Please go to the tills, and pay over there.
B: Alright, thank you for your help.
C: Who’s next please!
B: Hi there, I’d like to buy these please.
C: OK, how would you like to pay?
B: Do you take credit cards?
C: Yes, we do.
B: Okay, here’s my credit card.
C: Enter your pin number into the machine please.
B: Okay, done.
C: Thank you. Shall I put your receipt in the bag?
B: Yes please.
C: Here you go. Have a nice day!
B: Thank you, goodbye!
EXAMPLE CONVERSATION BETWEEN A CASHIER (A), AND CUSTOMER (B)
A: Are you next in the queue sir?
B: Yes, I’d like to buy this watch as a gift for my wife please.
A: Okay, would you like me to gift wrap it for you?
B: Yes please, that would be great!
A: Are you sure this is the right size for your wife?
B I’m not sure, it’s just a guess!
A: I can print a gift receipt so she doesn’t see the price, but can bring it back to change the size if she needs to. Would you like me to do that?
B: Yes please, that would be amazing!
A: Okay, that’ll be sixty-five dollars and ninety-five cents for the watch please.
B: Can I pay by cheque please?
A: No, I’m afraid we don’t accept cheques.
B: Okay no problem, I’ll pay by debit card then.
A: Please insert your card into the machine, and then enter your PIN.
B: Okay, done.
A: Would you like me to put the gift receipt in the box with the watch?
B: Yes please, that’ll be perfect.
A: Here you go sir. Enjoy the rest of your day.
B: Thank you very much!
Returns and complaints
B: Could I have a refund please? / I’d like to return this please.
A: Can I ask why you’re returning it please? / Can I ask why you’ve changed your mind please?
- It doesn’t work.
- It doesn’t fit.
- It was a gift, but I don’t like it.
- It was a gift, but the person I bought it for doesn’t like it.